Custom Shops FAQ's

Get answers to the most common questions about our Custom Shops program.

General Questions

What is Custom Shops?

Our new custom shops platform allows you to create your own store. With custom shops, you can:

Quickly Customize Over 2,700 Products
Outfit Your Entire Staff
Bundle Individual Small Orders Into Large Group Orders

How do I create my own Custom Shop?

It's easy! Click here to use our simple step-by-step system to create your Custom Shop.

How much does it cost?

Custom Shops is Completely Free! There are no upfront costs to using Custom Shops for printed apparel. If you want to offer embroidered apparel, there is a one-time fee to have your logo converted to stitch format so that it can be used on our embroidery machines.

Is Custom Shops available outside of the United States?

Yes! You can set up your shop from outside of the United States. You may also sell to customers outside of the United States!

Will I earn commission on sales in my shop?

Sorry, our Custom Shops program does not have any revenue sharing or commission structure. If you are looking to earn commission, please consider our Share and Sell program.

What type of decoration does Custom Shops offer?

Custom Shops will allow you to put your own custom design on up to thousands of products. These products can either be printed or embroidered, depending on the product style.

Logos/Artwork

What file types can I use for my uploaded logo/design?

We recommend that images have of at least 150dpi (300dpi recommended). Please note that smaller images, blurry images, low-resolution, etc. may be not print or embroider well.

Our online designer accepts the following file formats and can immediately show you a preview:

PNG
JPG
GIF
BMP
TIFF
EPS
PS
WMF

You can also upload the following vector file formats, however, they may not instantly show you a preview in our online designer (please see this question for more information).

We are unable to accept files in Microsoft Office (Word, Excel, PowerPoint, Publisher, etc.) formats, archive files (ZIP, RAR, TAR, GZ, etc.) or files located on services such as Dropbox, OneDrive or Google Drive.

If you have any questions about the usability or compatibility of any image, you can with a copy of the image as an attachment and we will be happy to evaluate the image.

Can I provide vector artwork?

Yes! We will be happy to accept your vector artwork file if you have that available. Please note that our step-by-step system might not be able to instantly show you a preview of certain vector art files; in this situation, you should save the vector file as a high-resolution transparent PNG, upload that into the step-by-step system and continue creating your Custom Shop.

Once you have completed creating your Custom Shop, you can email a copy of the vector art file to along with the URL to your campaign and we will be happy to replace the artwork with the vector version.

I already have my logo digitized, can I send you the digitized files?

Absolutely! We can accept digitized logos in DST (preferred) and EXP file formats and we will be happy to evaluate them and add it to your shop provided it meets stitch counts requirements and quality standards.

Will you help me with my design?

While we don't offer any logo or graphic design services for our Custom Shops program, we'd love to help answer any questions you may have once you're ready to set up your store.

I have permission to use a copyrighted/trademarked design — how can I set up a store?

We'll need a letter from the copyright/trademark holder authorizing the use of the logo/mark on our Custom Shops program and should include the name of the person authorized to create the shop. You can email this letter to .

Please Note: All shops are promptly screened for copyright, trademark and other content usage issues; failure to provide this information when using a copyrighted/trademarked design may result in your store shifting into an "on hold" mode until the necessary permissions have been obtained. In order to ensure the most seamless experience, please send this letter prior to creating your shop.

Somebody is using my copyrighted/trademarked property without permission. What should I do?

Please see our Intellectual Property Policy for more information.

Your Shop

Who handles customer service?

This depends on the type of shop you create! If you create a private shop and opt to provide the purchase request feature (which works like a purchase order system) you may be required to assist your customers.

How do I add embroidered products to my shop?

In order to add embroidered products to your shop, you will need to have your logo converted to a stitch-ready format (also known as "digitizing"). If you are interested in having your logo digitized, please click here.

What products can I sell?

We offer a wide range of products to set up your custom shop. You can select from a handpicked selection of products, or our entire product catalog of over 2,700 products!

What is a purchase request?

Purchase requests allow your employees to submit product requests to a central location so a single order can be placed — with the single order, you'll qualify for quantity discounts for orders of the same product (and color) and will receive a single shipment for easy distribution.

Can I offer my products in multiple colors?

Yes! Custom Shops allows you to select colors you'd like the products to be offered in!

Can my shop have multiple administrators?

Yes, you can add additional administrators after you complete setting up your shop.

Can I make an edit to logo after my shop has launched?

We're working on letting you do this yourself, but you can contact our in the meantime if you need to make a change to your artwork — be sure to ATTACH your updated logo to the email (we cannot accept archived files such as ZIP/RAR or files hosted on a cloud service like Dropbox or Google Drive).

Because of the manual nature of the request, please allow 2-3 business days for a response regarding this request. Also keep in mind that if your current logo is already digitized, you will be required to pay for digitization again if you want to continue offering embroidered products.

Is there any limit to the number of stores I can have?

There is currently a limit of 25 stores per user, however, you can create as many user accounts as you'd like.

Ordering

How much does shipping cost?

Please see our Shipping & Handling page for more information.

Will I be taxed on my purchase?

In the United States, only orders shipped to Connecticut will be subject to sales tax (6.35%).

Outside the United States, you are wholly responsible for paying any tax, duty, custom, fee, VAT, etc. related to your purchase or in conjunction with the receipt of your purchase. Additionally, we are unable to declare purchases as gifts.

When will my purchase be shipped?

All of our product pages should list an estimated shipping date; in the event that you are purchasing multiple items with different estimated shipping dates, the latest date applies.

What appears on my credit card statement?

You will see our charge appear as LTS*LOGO&TEAM SPORTSWEAR on your credit card statement.

What is your Return & Cancellation policy?

You can view our Return & Cancellation policy.