Welcome To LogoSportswear Customer Help
Ordering, Customer Registration & LogoLocker
We make ordering blank or custom products easy. Few companies can come close to offering one-stop shopping for the broad array of products and personalization services that we offer. Our in-house graphics design, production and fulfillment processes allow us to offer quick response, convenience, and value.
Our on demand retail and technology platform makes it easy for users to Design, Buy, Share and Sell customer-designed sportswear, signs/banners, and PromoProducts without minimum order or setup restrictions. Try our online LogoDesigner™ software, it is truly breakthrough technology! We offer on demand embroidery, screen printing, digital printing and transfer printing personalization services made possible by years of R&D, proprietary manufacturing systems, and software development. These technologies empower you to design, buy and/or sell products with no upfront cost.
Our online shopping system uses secure servers to protect your personal and credit card information. Payment for blank and custom orders must be received before work can begin. If you prefer to order on the phone, you can call us toll-free, 877-535-5646, Monday-Friday from 9 am - 6:30 pm EST (outside the U.S. 203-272-4883). Our trained sales consultants can help you with your personalization questions and assist you to ensure that your your next promotion or event is a creative success.
Contact us with your order requirements or use our Request A Quote Form. Don't forget to specify style, color, quantities and decoration options. We will respond back to you with an email written quote. In order to process your order, you must confirm that all information is correct and that it is ok to bill and process. If you do not confirm your order, it will be placed on hold until we can verify the information. This is likely to delay your order.
Request A Quote | Track Your Order | Contact Info
Forms of Payment
We accept VISA, MasterCard, American Express, Discover, PayPal and Amazon Payments.
Customer Registration & LogoLocker
Create an account or login to take advantage of these great benefits!
We take pride in offering convenient ways to customize our products without minimum or set-up requirements. Now it's even easier to manage your custom designs with your own Personal LogoLocker and Account Page.
Here are the benefits you get to signing up for your own LogoLocker:
- Order History
Search past orders, check shipment tracking, and more.
- Manage Your Designs
Access & manage your favorite saved designs.
- Account Info
Change or update your account information.
Click Here To Sign Up For Your Own Personal LogoLocker
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your order information into a highly indecipherable code, which is processed immediately. This procedure makes your account information unreadable from the time your order is submitted until the time it reaches us.
When you've finished shopping and begin the checkout process, you will move into the secure area of our site. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. You will remain in this secure zone for the entire checkout process.
LogoSportswear recognizes that you have a right to privacy. We go to great lengths to keep your personal and financial information private and safe.
Copyright Policy & Sports and College Licensed Apparel
LogoSportswear respects intellectual property and we ask our users to do the same. Our customers are responsible to see that the content they create does not infringe the rights of others. We do not knowingly reproduce copyrighted material and can not accept any liability for copyright infringement for agreeing to reproduce a customer's order. If you wish to have us reproduce a national brand logo or trademark we do require written proof that that you have permission to use that logo or trademark.
We will NOT decorate any of our apparel products with licensed college or professional team sports logos such as the NBA, MLB, NFL, etc. These require special licensing agreements with the colleges and sports leagues.
If you believe your rights under applicable copyright laws are being infringed, you may notify our designated agent by clicking here and follow the posted instructions.
Shipping Rates, Product Delivery, RushProcessing Services
Products with FastTrack icon typically ship in 5 Business Days* ( See Icon)
- In-stock blank products typically ship out in 1-2 business days.
- * In-stock custom products with FastTrack icon ship out in 5 days. Many products will have exceptions though so please refer to the delivery options in your shopping cart.
- Other custom products ship out in approximately two weeks.
- Processing time begins the next business day after order is submitted. If order requires artwork or embroidery approval processing time begins the next business day after the design or logo is approved, in writing, via email. Any delays in the final design approval will delay your order.
- Economy (FREE shipping on orders over $99*)
* Maximum shipping savings $50. Excludes International Orders.
- We are able to ship to addresses outside of the United States including military addresses (APO, FPO, etc.) through United States Postal Service (USPS) Priority Mail. However, because of the added cost of shipping internationally we must charge an additional fee for shipping international orders (military addresses do not incur this fee). Shipping fees do not reflect any customs or duty fees which are the buyer's responsibility. You will receive an email regarding this fee within 24 hours after you place your order.
- For international orders, if you do not have a postal code, please enter "na" under postal code in the shopping cart.
- Free shipping promotions are NOT applicable on international orders.
- Shipping to AK, HI and International will add additional days to delivery time.
- We do not ship to International PO boxes.
Custom Sportswear The Way You Want It
LogoSportswear does offer a limited guarantee for custom products because we care about your satisfaction. If your custom product has flaws or defects in workmanship then we will immediately repair your item(s). Before returning any items, you must notify our customer service department and get a return authorization within 15-days of receipt of order. Blank items on orders under $150 may be returned up to 15 days after receipt of the item with no restocking fee. Orders over $150 or returned within 30 days of receipt are subject to a 15% restocking fee. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the buyer. If you are exchanging blank items for different sizes, colors etc., standard shipping rates will apply. Any free shipping discounts at time of purchase do not apply. All custom products are made-to-order and cannot be returned or
exchanged. We are not responsible for incorrect sizes, names, or text so please make sure your order is correct and without errors. LogoSportswear reserves the right to alter the size and/or layout of lettering, logo, or design so that it will fit imprint size restrictions and look attractive on the item ordered.
Returns, Exchanges & Cancellations
Your satisfaction is our top priority, which is why we offer a limited guarantee on custom products. If your custom products have any flaws or defects in workmanship, please notify our customer service department as soon as possible and we will immediately repair your items.
IMPORTANT: Because we want you to do nothing but enjoy your custom products; we ask that you remember these two numbers- 15 and 30. Here's why: To receive an authorization for a return, customer service must be notified within 15 days of receipt of order. After 30 days, we can no longer accept any returns or offer refunds as many of our suppliers will not take back the products after this period of time. If you're exchanging blank items for different sizes, colors etc., standard shipping rates will apply. Any free shipping discounts at time of purchase do not apply.
Blank items on orders under $150 may be returned up to 15 days after receipt of the item with no restocking fee. Orders over $150 or returned within 30 days of receipt are subject to a 15% restocking fee. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the buyer.
Another great tip we can offer, is to always review your order before making a purchase. Misspelled names, wrong sizes or incorrect text are some of the most common pre-order mistakes, but there are definitely more. Unfortunately, if these errors occur and are not caught prior to production, we cannot offer a refund or an option to exchange as each custom product is made-to-order. So please review twice, purchase once.
Cancellation is not our favorite word, but we understand it happens. To do so, contact us via email or fax with a written notification. This must be completed before the order is received and staged for personalization. Upon cancellation there will be a 15% restocking fee for the garments.
Now, in the unlikely event that a product is backordered and cannot be delivered on time, we will contact you immediately via email. Also due to dye lot variances, some shading differences may occur on occasion beyond our control.
Free Design Templates and Clipart
LogoSportswear has created and compiled a huge library of free design templates and instant embroidery clipart.
T-shirt Design Templates
LogoFans - Photo Submission
Become Part Of The LogoFan Club Enter Our Photo Contest To Win A $250.00 Store Credit! (winners drawn monthly)
LogoSportswear.com may use your submitted image and comments in contest related promotions, emails, and other communications. We do not share your email address, LogoSportswear respects your privacy.
Design and Buy
Use our online LogoDesigner™ software to create your own personal design. It is fast and easy and you don't have to have graphics design experience. If you have any questions, each of our designers has built-in HELP FAQ's.
Creative Custom T-shirt Design Service
If you want to get the most out of your next event, use our experienced t-shirt graphic designers. They would be happy to help you create that special, memorable tee shirt design, sweatshirt design, banner design, etc.. Settling on a custom t-shirt design is not easy. Planning the creation of the tee shirt design properly, upfront, can save you lots of time and money on your t-shirt design project.
Click Here To Use One Of Our Professionally Designed T-Shirt Templates
Sell Shirts & Apparel Using Share & Sell
Our Share & Sell™ shop building service empowers entrepreneurs, designers, schools, sports leagues, and teams to Design, Share & Sell tshirts online using our Online Designers and e-commerce tools -- all with zero costs and zero inventory investment.
Click Here To Sell Shirts & Apparel Using Our Share & Sell Service
Anti-Sweat Shop Policy
LogoSportswear supports high standards for manufacturing labor conditions. Accordingly, we seek to work with suppliers who promote such standards within their operations. LogoSportswear relies upon referrals, reputation and, in some cases, personal inspections to identify such vendors.
If you have further questions, please feel free to call us at the above number or email us.