If you would like to return or exchange a blank item or if your custom product has flaws or defects in workmanship, please notify our customer service department and get a return authorization
. Shipping charges are non-refundable. Blank items may be returned up to 15 days after receipt of the item at no cost or 30 days with a 15% restocking fee.
All orders are made-to-order and require us to order product from our suppliers. Once an order is received and staged for personalization there are no cancellations.
All cancellations must be done in writing via email or fax and there is a 15% restocking fee for the garments. In the unlikely event that a product is backordered and can not be delivered on time we will contact you immediately via email. Due to dye lot variances, some shading differences may occur on occasion beyond our control.