Your satisfaction is our top priority, which is why we offer a limited guarantee on custom products. If your custom products have any flaws or defects in workmanship, please notify our customer service department as soon as possible and we will immediately repair your items.
IMPORTANT: Because we want you to do nothing but enjoy your custom products; we ask that you remember these two numbers- 15 and 30. Here’s why: To receive an authorization for a return, customer service must be notified within 15 days of receipt of order. After 30 days, we can no longer accept any returns or offer refunds as many of our suppliers will not take back the products after this period of time. If you’re exchanging blank items for different sizes, colors etc., standard shipping rates will apply. Any free shipping discounts at time of purchase do not apply.
Blank items on orders under $150 may be returned up to 15 days after receipt of the item with no restocking fee. Orders over $150 or returned within 30 days of receipt are subject to a 15% restocking fee. Original shipping charges are non-refundable. Return shipping costs are the responsibility of the buyer.
Another great tip we can offer, is to always review your order before making a purchase. Misspelled names, wrong sizes or incorrect text are some of the most common pre-order mistakes, but there are definitely more. Unfortunately, if these errors occur and are not caught prior to production, we cannot offer a refund or an option to exchange as each custom product is made-to-order. So please review twice, purchase once.
Cancellation is not our favorite word, but we understand it happens. To do so, contact us via email or fax with a written notification. This must be completed before the order is received and staged for personalization. Upon cancellation there will be a 15% restocking fee for the garments.
Now, in the unlikely event that a product is backordered and cannot be delivered on time, we will contact you immediately via email. Also due to dye lot variances, some shading differences may occur on occasion beyond our control.